Jolanta Rycharska

Product designer with 4+ years of experience translating complex data and business needs into user-centric solutions. Proven ability to actively listen, analyze, and solve problems through a user-centered design approach. Skilled communicator with a talent for building relationships and navigating stakeholders. Strong attention to details and unwavering dedication to aesthetics. Self-starter and results-oriented, with a passion for continuous learning and development.

EXPERIENCE

Product Designer - Freelancer

09.2023 - now -Fiverr, Remote

Creating digital mobile and web products or GUI elements like landing pages, dashboards, user flows, forms, logos, widgets. Working within existing design system or creating new one:

  • Conducting heuristic evaluations and/or usability study, interviewing stakeholders,

  • Analyzing business/ users/systems needs and gather requirements for design purpose,

  • Translating requirements into solutions, preparing required deliverables and documentations for project handoff.

UX Designer III

11.2021 -05.2023 - Sabre Corporation, Southlake, Texas, US

Creating user-friendly and intuitive interfaces for complex travel technology industry applications:

  • Efficiently collaboration with cross-functional teams in an Agile environment to gather business/ technical/user requirements,

  • Conducting workshops with internal and/or external stakeholders,

  • Analyzing data to identify user pain points and product strategy and developing data-driven solutions,

  • Preparing required documentation (use cases, user flows, site maps, mocks, and prototypes),

  • Clearly communicating design decisions and solutions to technical and non-technical stakeholders, achieving alignment and buy-in,

  • Contributing to the design system and developing design components with variants,

  • Identifying and prioritizing opportunities to improve user experience and system functionality,

  • Effectively managing a geographically dispersed team (India, Poland, US) ensuring timely project delivery.

Product Designer - Freelancer

09.2020 - 05.2021 - CN 21, Remote

Working on and managing projects from inception to the launch and delivering projects on time and within budget:

  • Performing UX research/heuristic analysis, and conceptual design to optimize conversions, prevent bouncing, be accessible, more visually appealing, and easy to navigate,

  • Collaborating with stakeholders to ensure that designs are implementable and meet business, functional, and user' needs,

  • Preparing style guides and all documentations required for project handoff.

Relationship Support and KYC Specialist

07.2016 - 08.2018 - HSBC Bank Poland, Gdansk, Poland

Efficiently managed time and kept the deadlines while performing KYC analysis and coordinating onboarding process for customers. Supported RM in delivering efficient and quality service, and acted as a major point of contact. Collaborate with teammates, and different teams/managers to resolve all daily challenges and provide a world-class customer experience.

International Onboarding and KYC Officer

03.2015 - 07.2016 - HSBC Service Delivery, Krakow, Poland

Leaded corporate customers and/or business partners through complex and fast-changing requirements for account opening. Focused on details and cooperated with the team members to be able to meet SLAs and cm expectations.

Customer Service Representative

09.2007 - 04.2010 - HSBC Bank Polska, Krakow, Poland

Rewarded by high-level management for created a loyal relationship with clients.
Solid customer service skills displayed through proven ability to meet the needs of private banking clients across 30+ countries. Effectively educated clients on new products with an emphasis on how the products address their specific needs.

VOLUNTEERING

UX Designer - SafeShelter Ukrainian refugees

Polish language/history/culture teacher - Jan Karski -Polish School in Dallas

Website builder - Card Board Project

Media Communication - Polish Dance School MAKI

EDUCATION & TRAININGS

2022 - Nelson Norman Group, Remote

  • Mobile User Experience

  • Being a UX Leader

  • Designing Comples Apps for Specialized Domains

2020 - Designlab, Remote

  • UX/UI Training Program - Certificate of Completion

2009 - Tischner European University, Krakow, Poland

  • Public Relations - Postgraduate diploma

2006 - Technical University of Czestochowa, Czestochowa, Poland

  • Marketing and Management - Master of Science

2001 - Economic High School, Piotrkow Trybunalski, Poland

  • Technician in Finance and Accountancy - GED

UX/UI SKILLS

UX research (heuristic evaluation, workshops, usability tests - plans & scripts, personas), analytical thinking, information architecture, user/task flows, visual design, typography, sketches, wireframes, mocks, prototypes, work in design systems, mobile first design, responsive design, accessibility WCAG 2.1, project handoff, English C1, assertiveness, presentation & communication skills, creativity and self-starting

UX/UI TOOLS

Figma, Adobe XD, Sketch, FigJam, InVision, Maze, Mural, Miro, Google Analytics, Hot Jar, HTML & CSS, Zeplin, Jira, Rally, Teams, SharePoint, MsOffice, Photoshop, WordPress